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Traditional Coffee 
Việt Nam 
Tiếng Anh 
Tiếng Trung Warranty Policy
1. Purpose
The warranty policy aims to ensure the rights of customers when purchasing products from Royal Viet My Co., Ltd.
2. Scope of application
The warranty policy applies to all products sold by Royal Viet My Co., Ltd., unless otherwise specified in the sales contract or on the product.
3. Warranty period
The warranty period is specified for each type of product on the product packaging
The warranty period starts from the date of purchase.
4. Warranty conditions
The product is warranted free of charge if it satisfies the following conditions:
The product is still within the warranty period.
The product has a technical error due to the manufacturer.
The product is intact
5. Cases not covered by warranty
The product will not be warranted free of charge in the following cases:
The product has expired.
The product is damaged due to improper use, not following the instructions for use.
The product is impacted by external forces, falls, collisions, or natural disasters, fires.
The product is repaired or replaced.
6. Warranty process
Contact: Customers contact the warranty center or customer care department of Royal Viet My Co., Ltd. for detailed instructions.
Check: The product will be checked to determine the error and warranty conditions.
Repair/Replace: If the product is eligible for warranty, we will exchange the product for free.
Processing time: Warranty processing time depends on the complexity of the product and the error, but we are committed to completing it as soon as possible.
7. Contact
If customers have any questions or problems related to the warranty policy, please contact us via:
Address: 88A Nguyen Trong Tuyen, Ward 15, Phu Nhuan District, City. Ho Chi Minh]
Phone: 0981818755
Email: info@weincoffee.com